Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. The ability to monitor the health of business services is a key advantage of having a service-aligned” view of IT. Underpinning this service-aligned view is a concise, accurate, real-time mapping of applications, their supporting IT components, and their inter-relationships. Once these maps are bound to real-time data from IT service monitoring and event management systems, an accurate, always up-to-date measurement of the health of each business service is readily accessible, including the criticality and priority of incidents affecting service health. Ideally, this information is presented in an intuitive dashboard that lets IT staff see the health of business services across the enterprise at a glance.
Cook up tasty profits as a personal chef. Those with culinary competence can likely find a hungry clientele among the ranks of America’s busy working families. Or, market your business to clients for those special occasions when they prefer to dine in-complete with restaurant-quality food and service.
IBM customers like the Australian Bureau of Statistics, which received a refund from IBM for botching an online census with naïve security advice, may not agree. Nor may marketing giant WPP, which has a colossal outsourcing deal with IBM but still succumbed to the NotPetya malware and experienced weeks of disruption as a result.
A simple way to think about the power of service models in relation to rapid problem isolation is that they reduce mean-time-to-know to zero. No more need for accusations flying in hastily arranged war-room meetings. With an accurate and always up-to-date service model, it is easy for an operations manager to assign work by service criticality – or, perhaps according to the service bringing in the most revenue.
We are focused on serving the needs of individuals and entrepreneurs, giving you more time to concentrate on your goals and plan for the future. With almost 20 years of first-hand experience of the challenges and rewards of owning a small business, Kathryn Eaton is excited to help fellow business owners and their teams get the most out of their time and effort.