We provide resources and information to help Canadians get their businesses going and growing. With a much wider array of products and services on offer than ever before, customers face the challenge of adapting to new technologies, innovations and service channels. Businesses that provide a trustworthy, hassle-free usage experience with minimal investment from the customer stand to gain hugely in the long term.
As information technology in organizations grew more complex, it became evident there was a need for a more elaborated way to manage it. With the evolution of it capabilities from exotic additions in an otherwise human based process to full blown services available on demand as the organization requires, the challenge for effective it management has become to align technical capabilities with business goals and strategies. The purpose of this research is to go over the different paradigms focused on managing IT services based on business objectives. … Read MoreRead More →