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IBM customers like the Australian Bureau of Statistics, which received a refund from IBM for botching an online census with naÃ¯ve security advice, may not agree. Nor may marketing giant WPP, which has a colossal outsourcing deal with IBM but still succumbed to the NotPetya malware and experienced weeks of disruption as a result.
To quell concerns around changing regulations and grid requirements following California’s Aliso Canyon energy emergency,Â GE’s Power Services business, together with Southern California Edison (SCE), in collaboration with Wellhead Power Solutions, LLC, recently installed the world’s first battery storage and gas turbine hybrid.
Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point. 2 Most products fall between these two extremes. For example, a restaurant provides a physical good (the food ), but also provides services in the form of ambience, the setting and clearing of the table, etc. And although some utilities actually deliver physical goods â€” like water utilities which actually deliver water â€” utilities are usually treated as services.