Business Process Management

Business ServiceMarlin is the preeminent provider of credit products and services to small businesses nationwide, delivering exceptional value and service to our customers, creating a rewarding environment for our employees and generating superior returns for our shareholders. Stefan Metzger has over 20 years of experience in the IT industry with in-depth knowledge of the market in the areas of sales, business development, IT and process management, outsourcing and the insurance industry. He sits on the board of the Swiss Association of ICT providers (SWICO) and ICT Switzerland, the umbrella organization of the Swiss ICT-associations. Through this engagement, he shows his commitment to Switzerland as an important ICT location. He studied business economics at the ZHAW and holds an MBA from Henley Management College (UK).

Led by Kathryn Eaton, a Certified Management Accountant, we bridge the gap between shoebox” bookkeepers and large CPA firms. With her energy and entrepreneurial approach to business management, Kathryn is focused on helping our clients and their businesses thrive.

A BSM approach can be used to understand the impact of business needs on IT Services and infrastructure , helping in the process of planning to ensure the portfolio of Business Services and IT Services aim to support these changing needs and objectives. This approach also helps to understand how technology, including incidents, changes and new developments, impact the business and customers. BSM can provide a dynamic method for linking key service components and capabilities to the goals of the business. It can help prioritize the activity and response of IT staff and service providers based on business priorities, and identify the impact and cost of service outages.

Business Service – A service that is delivered to business customers by business units. For example, delivery of financial services to customers of a bank, or goods to the customers of a retail store. Successful delivery of business services often depends on one or more IT services. A business service may consist almost entirely of an IT service – for example, an online banking service or an external website where product orders can be placed by business customers.

At CLBS you support our clients by taking on some of their daily tasks at busy, or stressful times. You are the ‘helping hand in the background’ that will be relied upon by our clients whenever they can’t take care of their incoming phone calls themselves personally. Your primary tasks will be the receipt and handling of customer enquiries by phone – regarding various topics and for various clients, therefore quick-thinking and multi-tasking skills will be required.